Summary of qualifications
-QA & test process development, project coordination, release management (client/server, relational, AS400).
-Mercury test automation (TestDirector, Winrunner), some Compuware automation suite.
-Testing browser-based and mainframe applications.
-C.S.T.E. accredited (Quality Assurance Institute certification). Member.
-IBM/AS400, System36 and 34, WindowsNT experience.
-In-house and on-site client application training and consultation experience.
-TV Traffic Dept/management (10 yrs), and broadcast freelance experience.
-Daily customer support/travel, call center, and AS400/system36 product support.
Work experience
AOL Incorporated - Jacksonville, FL
June 2001 - February 2002
QA MANAGER. Responsible for QA department of 5 testers. Implemented standardized QA methodology in accordance with AOL policies. Trained QA staff on test plan and script writing, test prep, and post-mortem followup. Handled all QA management documentation and defect analysis for upper management, as needed. Was responsible for release management and scheduling of bi-weekly release cycles, managed integration of AOL Member Services projects and fixes in coordination with Development Manager and Project Managers located in Jacksonville and at corporate in Dulles, VA. Spearheaded implementation of Mercury test suite and assisted with coordination of new test lab equipment and setup. AOL Member Services application=GUI/HTML/text-based code (PEGA applications)
Landstar Systems- Jacksonville, FL
Sept. 2000 - June 2001 (contract position)
QA TEST LEAD. Solely responsible for testing and overall QA of 5 websites, and additional client/server application testing. Analysis, research, and setup of test automation tool. Implementation and execution of all test scripts, testing documentation, and QA communications. Report and maintain incident tracking and documentation(manual). SQL, AS400 (client/server), HTML.
DBS Systems- (DIRECTV) Charlotte, NC
May 1999 - Aug 2000 (contract position)
QUALITY ASSURANCE/TESTING ANALYST. Responsible for QA and testing for DIRECTV billing system. Revise and established testing methodology depending on release, pre- and post- testing documentation and deliverables. Responsible for script writing and testing status' (mainly integrated, regression, and functional testing), incident tracking and maintenance, test environment setup and maintenance, data population. Software= SQL, VMS, client/server.
Bell & Howell Imaging Solutions- (Document imaging)-Charlotte, NC
May 1999 - Nov 1999 (contract position)
MANAGER OF QUALITY ASSURANCE/TESTING. Responsible for spearheading new QA department for document imaging company/software. Revise and established testing methodology (V-Model), QA processes, pre- and post- testing documentation and deliverables. Responsible for script writing and testing status' (mainly integrated, regression, and functional testing), incident tracking and maintenance, headed weekly test status meeting during test cycles. Test environment setup and maintenance, data population. Test staff hiring and management. Software=SQL, SQA test tool.
NationsBank/Bank of America- Charlotte, NC
Sept 1997 - May 1999
TEST COORDINATOR. Involved in all aspects of QA process and testing for their Direct Banking project (Merlin/telephony, client-server system) with the Delivery Test Center, and Model Bank (Merlin platform application). Merlin lead contact for Wichita/Boatmans call center conversion, Barnett conversion, Release 4 project/Y2K lead, Merlin test coordination. Test Coordinator for SW conversion, and 2 releases. Responsibilities include developing and writing test plans/scope analysis, test cycle planning, execute tests, performance and functionality, regression testing and certification. Issues documentation, overall test coordination. Testing and problem solving on telephony, GUI, internet/web, and VRU. Mercury/Test Director tool.
Jones Intercable/Jones Cyber Solutions- (Cable TV and telecommunications)- Denver,CO
Mar 1997-Sept 1997
QA ANALYST/TESTER. Involved in all aspects of QA process (ICSS customer management software for cable and telephony) including developing and writing test plans, scenarios and scripts, execute tests, regression testing and verification. UNIX based. Responsible for testing our Amsterdam client/project; GUI, reporting, and the relational database (tables) issues. Work closely with developers and programmers. Report, document, re-test and follow-up on software discrepancies logged in our in-house tracking software.
Jefferson Pilot Data Systems(JDS)- (Broadcasting/Cable software)-Denver, CO
(Merger - Jefferson Pilot Data Systems {JDS}, Memphis, TN)
Columbine JDS Systems, Inc. {CJDS} Denver, CO- June 1994- Mar 1997
PRODUCT SPECIALIST/QA TESTER (level 2). Handle problem determination and analysis on AS400-based broadcasting software (client/server). Tested software, releases, and enhancements before general release to clients. Wrote up, executed test plans, and analysis. Troubleshooting. Implemented and transmitted software fixes via modem as needed. Worked closely with system programmers on software issues. Weekly documentation and reporting. (Aug 1996 - Mar 1997)
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CUSTOMER & TECHNICAL SUPPORT REPRESENTATIVE. Primary phone and tech support on a daily basis to our national and international TV and cable client base. Consulted on broadcasting procedure inquiries as well as on general software/technical questions and problems; system management (client/server). Extensive national travel to client sites. Installation of broadcast databases, software training and guidance for Sales and Traffic departments; post reports and analysis. Also handled IBM/AS400 installs/upgrades from IBM/System36; training clients on AS400. (June 1994-Aug 1996)
Education-1980-1984
Southern Methodist University
Dallas, Texas
Bachelor of Fine Arts/Communications - 1984
Minor- Political Science
Volunteer experience
St.Louis Ambassadors- Civic/charity organization.
Volunteers forOutdoor Colorado-Ecological and outdoor preservation organization.
Junior Achievement- Business education of school children.
Quality Assurance Institute (QAI)- C.S.T.E. certification, September 1998.
My E-mail: INFO@SCOTTWINTERS.NET
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